| (a) All STAR+PLUS members have access to service coordination.
Service coordination includes:
(1) face-to-face and telephonic contacts between the
member and the service coordinator;
(2) development and maintenance of a comprehensive,
person-centered individual service plan (ISP);
(3) coordination, including with providers, to assist
the member in accessing services provided by the STAR+PLUS MCO; and
(4) coordination, including with providers as appropriate,
to assist the member in accessing services provided by other community
entities or service providers.
(b) STAR+PLUS members with a demonstrated need for
more intensive service coordination are assigned a single, named service
coordinator by the STAR+PLUS MCO. All STAR+PLUS members have access
to a single, named service coordinator upon request.
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