| (a) Driver training provider cancellation and refund
policies must be in accordance with the Code and this chapter.
(b) If a student withdraws or is terminated from the
course or the provider, a refund must be issued that corresponds to
the actual instructional hours not provided.
(c) Written requests for refunds to a driver training
provider must be fulfilled within thirty (30) days after the receipt
of the request. Proof of completion of refund shall be the refund
document or copies of both sides of the canceled check and shall be
on file within seventy-five (75) days of the effective date of termination.
All refund checks shall identify the student to whom the refund is
assigned. In cases where multiple refunds are made using one check,
the check shall identify each individual student and the amount to
be credited to that student's account.
(d) In reference to §1001.404 of the Code, the
annual interest rate on unpaid refunds is set at 10 percent.
(e) In reference to §1001.404 of the Code, a driver
training provider is considered to have made a good faith effort to
tender a refund if the student file contains sufficient evidence of
an attempted refund.
(f) Any funds received from, or on behalf of, a student
shall be recorded in a format that is readily accessible to representatives
of the department.
(g) Branch providers must use the policies approved
for use by the primary provider.
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