| (a) A license holder is required to notify consumers
and service recipients of the department's name, mailing address,
telephone number, and website address for purposes of directing complaints
to the department.
(b) Unless prescribed otherwise in the statutes or
rules governing a specific program regulated by the commission and
the department, the notification required under subsection (a) shall
be included on:
(1) a written contract (paper or electronic) for services
of a license holder;
(2) a sign prominently displayed in the license holder's
place of business if consumers or service recipients must visit the
license holder's place of business for services or products; and
(3) a bill (paper or electronic) for services provided
by a license holder.
(c) The department shall make information available
to the public describing the procedures for filing complaints with
the department and for complaint investigation and resolution by the
department. This information shall be available on the department's
website.
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