| §25.471 |
General Provisions of Customer Protection Rules |
| §25.472 |
Privacy of Customer Information |
| §25.473 |
Non-English Language Requirements |
| §25.474 |
Selection of Retail Electric Provider |
| §25.475 |
General Retail Electric Provider Requirements and Information Disclosures to Residential and Small Commercial Customers |
| §25.476 |
Renewable and Green Energy Verification |
| §25.477 |
Refusal of Electric Service |
| §25.478 |
Credit Requirements and Deposits |
| §25.479 |
Issuance and Format of Bills |
| §25.480 |
Bill Payment and Adjustments |
| §25.481 |
Unauthorized Charges |
| §25.482 |
Prompt Payment Act |
| §25.483 |
Disconnection of Service |
| §25.484 |
Electric No-Call List |
| §25.485 |
Customer Access and Complaint Handling |
| §25.486 |
Customer Protections for Brokerage Services |
| §25.487 |
Obligations Related to Move-In Transactions |
| §25.488 |
Procedures for a Premise with No Service Agreement |
| §25.489 |
Treatment of Premises with No Retail Electric Provider of Record |
| §25.490 |
Moratorium on Disconnection on Move-Out |
| §25.491 |
Record Retention and Reporting Requirements |
| §25.492 |
Non-Compliance with Rules or Orders; Enforcement by the Commission |
| §25.493 |
Acquisition and Transfer of Customers from one Retail Electric Provider to Another |
| §25.495 |
Unauthorized Change of Retail Electric Provider |
| §25.497 |
Critical Load Industrial Customers, Critical Load Public Safety Customers, Critical Care Residential Customers, and Chronic Condition Residential Customers |
| §25.498 |
Prepaid Service |
| §25.499 |
Acknowledgement of Risk Requirements for Certain Commercial Contracts |
| §25.500 |
Privacy of Advanced Metering System Information |
