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Texas Administrative Code

TITLE 16 ECONOMIC REGULATION
PART 2 PUBLIC UTILITY COMMISSION OF TEXAS
CHAPTER 25 SUBSTANTIVE RULES APPLICABLE TO ELECTRIC SERVICE PROVIDERS
SUBCHAPTER R CUSTOMER PROTECTION RULES FOR RETAIL ELECTRIC SERVICE

Rules

§25.471 General Provisions of Customer Protection Rules
§25.472 Privacy of Customer Information
§25.473 Non-English Language Requirements
§25.474 Selection of Retail Electric Provider
§25.475 General Retail Electric Provider Requirements and Information Disclosures to Residential and Small Commercial Customers
§25.476 Renewable and Green Energy Verification
§25.477 Refusal of Electric Service
§25.478 Credit Requirements and Deposits
§25.479 Issuance and Format of Bills
§25.480 Bill Payment and Adjustments
§25.481 Unauthorized Charges
§25.482 Prompt Payment Act
§25.483 Disconnection of Service
§25.484 Electric No-Call List
§25.485 Customer Access and Complaint Handling
§25.487 Obligations Related to Move-In Transactions
§25.488 Procedures for a Premise with No Service Agreement
§25.489 Treatment of Premises with No Retail Electric Provider of Record
§25.490 Moratorium on Disconnection on Move-Out
§25.491 Record Retention and Reporting Requirements
§25.492 Non-Compliance with Rules or Orders; Enforcement by the Commission
§25.493 Acquisition and Transfer of Customers from one Retail Electric Provider to Another
§25.495 Unauthorized Change of Retail Electric Provider
§25.497 Critical Load Industrial Customers, Critical Load Public Safety Customers, Critical Care Residential Customers, and Chronic Condition Residential Customers
§25.498 Prepaid Service
§25.500 Privacy of Advanced Metering System Information

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