|(a) Purpose. The purpose of a system check is to ensure: (1) that an individual can successfully make an alarm call; and (2) that the equipment is working properly. (b) Conducting a system check. (1) A provider must conduct a system check at least once during each calendar month. (2) The system check must be conducted during normal working hours or as negotiated with the individual. (3) A provider must document a completed system check. The documentation must include the date and time of the completed system check and confirm that the individual was contacted. (c) Failure to complete a system check. (1) When a system check failure occurs, a provider must attempt to complete the system check a total of three times during the calendar month. The attempts must occur on three different days. (2) If a provider is unable to complete a successful system check after three attempts and does not have a documented reason why the system checks have not been completed, the provider must ask a responder to attempt to find out why the individual is unable to complete the system check. (3) If a provider is unable to complete a system check during a calendar month, the provider must provide written notification to the case manager by the 15th day of the month after the system check was due. The written notification must include: (A) the date and time of each attempted system check; (B) the date and time of each attempt to contact a responder other than public service personnel; and (C) the reason the individual was unable to participate, if known. (d) If a provider is unable to complete a system check due to equipment failure, the provider must replace the equipment as described in §52.411(a)(2) of this chapter (relating to Equipment Maintenance).