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TITLE 40SOCIAL SERVICES AND ASSISTANCE
PART 1DEPARTMENT OF AGING AND DISABILITY SERVICES
CHAPTER 52CONTRACTING TO PROVIDE EMERGENCY RESPONSE SERVICES
SUBCHAPTER DSERVICE DELIVERY
RULE §52.409Alarm Calls

(a) Response time. A provider must respond to an alarm call within 60 seconds of the alarm, 24 hours a day, seven days a week.

(b) Response to alarm calls. A provider must, in response to an alarm call:

  (1) record the response time in seconds;

  (2) attempt to contact the individual to verify that an emergency exists before contacting a responder; and

  (3) immediately contact a responder if:

    (A) the individual verifies there is an emergency; or

    (B) the provider is unable to reach the individual.

(c) Documentation of alarm calls.

  (1) A provider must document an alarm call at the time the alarm call is received and after it is resolved. The documentation must include:

    (A) the name of the individual;

    (B) the date and time the provider receives the alarm call, recorded in hours, minutes, and seconds;

    (C) the time the monitor called the individual in response to the alarm call, recorded in hours, minutes, and seconds;

    (D) the name of the contacted responder, if applicable;

    (E) a brief description of the incident; and

    (F) a statement of how the incident was resolved.

  (2) A provider must provide written notification to the case manager by the next working day after an alarm call that results in a responder being dispatched to an individual's home.


Source Note: The provisions of this §52.409 adopted to be effective March 1, 2006, 31 TexReg 1307

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