Texas Register
TITLE 7 BANKING AND SECURITIES
PART 2TEXAS DEPARTMENT OF BANKING
CHAPTER 26PERPETUAL CARE CEMETERIES
RULE §26.12What Must I Do If I Receive a Written Consumer Complaint?
ISSUE 11/11/2022
ACTION Proposed
Preamble Texas Admin Code Rule
(a)Definitions.

  (1) - (3)(No change.)

 (b)When must I respond to a written consumer complaint and what must my response include?

  (1)You must respond to the consumer complaint in writing on or before the 30th day after the date you receive the consumer complaint.

   (2)In your written response, you must:

    (A)set out the actions you have taken or plan to take, with a corresponding timeline, to resolve or otherwise dispose of the consumer complaint; or

     (B)if you dispute the consumer complaint or do not believe any corrective or other action is required, explain your conclusion and refer to any supporting legal authority.

   (3)If the consumer complaint was forwarded to you by the department, [Department,] you must send the department [Department] a copy of your response on or before the 5th day after the date you mail the response to the consumer.

 (c)Must I keep records of the consumer complaints I receive? Yes. You must keep the records regarding consumer complaints in accordance with the requirements of §26.2(b)(2) of this title (relating to What Records am I Required to Maintain?).

The agency certifies that legal counsel has reviewed the proposal and found it to be within the state agency's legal authority to adopt.

Filed with the Office of the Secretary of State on October 28, 2022

TRD-202204257

Catherine Reyer

General Counsel

Texas Department of Banking

Earliest possible date of adoption: December 11, 2022

For further information, please call: (512) 475-1301

 

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