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Texas Register Preamble


The Texas Real Estate Commission (TREC) adopts amendments to 22 TAC §535.141, Initiation of Investigation and new rule §535.142, Consumer Complaint Processing, in Chapter 535, General Provisions, in Subchapter N, Suspension and Revocation of Licensure, without changes to the proposed text, as published in the March 1, 2019, issue of the Texas Register (44 TexReg 925) and will not be republished.

The amendments to §535.141, Initiation of Investigation, and new rule §535.142, Consumer Complaint Processing, are recommended by the Enforcement Committee to implement recommendations from the Texas Sunset Commission regarding the development of standard rules and procedures for handling each phase of the complaint process. As recommended by the Sunset Commission, the amendments and new rule summarize the Commission's existing procedures for handling consumer complaints and provide transparency to license holders and members of the public.

The amendments to §535.141 change the caption of this section to clarify that this section also includes order requirements. The amendments also add language to this section to clarify how the agency prioritizes complaint investigations as required in Tex. Occ. Code §1101.204. The amendments remove existing language from subsection (b), since that language is included in new rule §535.142, and correct a typographical error by inserting a missing period to the end of subsection (f).

New rule §535.142 specifies the steps followed by the Commission when processing and investigating consumer complaints. This new section also includes the language from §535.161 in this Chapter, which is being repealed.

No comments were received on the amendments as published.

The amendments are adopted under Texas Occupations Code §1101.151, which authorizes the Texas Real Estate Commission to adopt and enforce rules necessary to administer Chapters 1101 and 1102.



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