| (F) evaluate the need for personal hygiene and correlate
this to the importance of health, safety, and environmental management
systems in the organization.
(11) The student knows and understands the importance
of professional ethics and legal responsibilities within the lodging
industry. The student is expected to:
(A) demonstrate professional and ethical standards;
(B) compare and contrast the rights of the innkeeper
and the rights of the guest; and
(C) interpret and explain written organizational policies
and procedures to help employees perform their jobs.
(12) The student understands the knowledge and skills
required for careers in the lodging industry. The student is expected
to:
(A) develop job-specific technical vocabulary;
(B) explain procedures to meet guest needs, including
guest registration, rate assignment, room assignment, and determination
of payment methods;
(C) differentiate the functions of meeting and event
planning and how they correlate to the individual lodging property;
and
(D) understand the importance of check-out procedures
to ensure guest satisfaction and verify settlement of account.
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