(a) At the initial meeting with an individual, an SRO
provider must:
(1) negotiate a management agreement with the individual;
(2) discuss and approve a service back-up plan with
the individual;
(3) provide SRO provider time sheets to the individual
and explain the submission process, including how frequently time
sheets must be completed and submitted; and
(4) orient the individual to the SRO provider's evaluation
process, including forms and the schedule for evaluating service providers.
(b) During service provider selection, the SRO provider
must:
(1) screen a potential service provider, including
conducting criminal history and registry checks in accordance with §49.304
of this title (relating to Background Checks); and
(2) send potential service providers, including those
recommended by the individual, to the individual to interview.
(c) When the individual has selected a service provider,
the SRO provider must:
(1) explain the SRO to the service provider, including
that the SRO provider is the employer of record and that the individual
is the daily manager of services;
(2) explain to the service provider that if the service
provider has health or safety concerns about the individual and cannot
resolve the issue after talking with the individual, the service provider
must contact the SRO provider; and
(3) provide basic training and orientation to service
providers regarding comprehensive precautions, SRO provider policies,
complaint procedures, and emergency procedures.
(d) After services have begun, the SRO provider must:
(1) receive and process time sheets from the service
provider;
(2) send a back-up service provider, within the time
frame required by an individual's program, if requested by the individual
or if the individual does not implement the service back-up plan;
and
(3) send new potential service providers, within the
time frame required by an individual's program, to interview at the
individual's request.
(e) The SRO provider must:
(1) notify a case manager or service coordinator of
issues or concerns related to an individual's participation in the
SRO:
(A) immediately if possible, but at least within 24
hours after becoming aware of:
(i) allegations of abuse, neglect, exploitation, or
fraud; or
(ii) concerns about the individual's health, safety,
or welfare; and
(B) within seven days after becoming aware of:
(i) non-delivery of services or extended breaks in
services;
(ii) noncompliance with SRO management responsibilities;
(iii) noncompliance with a service back-up plan; or
(iv) over- or under-utilization of services or funds
allocated in the individual's service plan for delivery of services
to the individual through the SRO and in accordance with the requirements
of the individual's program; and
(2) document any issues or concerns related to an individual's
participation in the SRO on DADS' Case Information form.
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