(a) Basic Career Services. All Workforce Solutions
Offices shall provide access to basic career services, as defined
in Workforce Innovation and Opportunity Act (WIOA), §134(c)(2)
(29 United States Code, Annotated (USCA) §2864(c)(2)), including:
(1) outreach;
(2) intake, which may include reemployment services,
and orientation to the information and services available through
the One-Stop Service Delivery System;
(3) determinations of individuals' eligibility for
programs funded through the Commission that are available through
the One-Stop Service Delivery System;
(4) initial assessment of skill levels including literacy,
numeracy, and English language proficiency, as well as aptitudes,
abilities (including skills gaps), and support service needs;
(5) job search and placement assistance and, where
appropriate, career counseling;
(6) provision of performance information and program
cost information on eligible training provider services as described
in §840.40 and §840.41 of this title (relating to Statewide
ETPL and Distribution of the Statewide ETPL) provided by program,
and eligible providers of youth activities described in WIOA, §123
(29 USCA §3153), providers of adult education described in WIOA,
Title II, providers of postsecondary vocational education activities
and vocational education activities available to school dropouts under
the Strengthening Career and Technical Education for the 21st Century
Act (20 USCA §2301 et seq.), and providers of vocational rehabilitation
program activities described in Title I of the Rehabilitation Act
of 1973 (29 USCA §701 et seq.);
(7) provision of information regarding how the local
workforce development area (workforce area) is performing on the local
performance measures and any additional performance information with
respect to the One-Stop Service Delivery System in the workforce area;
(8) provision of information regarding filing unemployment
insurance claims;
(9) provision of employment statistics information,
including the provision of accurate information relating to local,
regional, and national labor market areas, including job vacancy listings
in such labor market areas, information on job skills necessary to
obtain the jobs listed, and information related to local in-demand
jobs and the earnings and skill requirements for such jobs;
(10) provision of accurate information relating to
the availability of support services, including child care and transportation,
available in the workforce area, and referral to such services, as
appropriate; and
(11) assistance in establishing eligibility for Choices,
SNAP E&T, and financial aid assistance programs for training and
education that are available in the workforce area.
(b) Individualized Career Services. A One-Stop Service
Delivery System shall provide access to individualized career services
as described in WIOA, §134(d)(1) (29 USCA §3174(d)(1)),
as appropriate, which may include the following:
(1) comprehensive and specialized assessments of the
skill levels and service needs of job seekers, such as diagnostic
testing and use of other assessment tools, in-depth interviewing,
and evaluation to identify employment barriers and employment goals;
(2) development of an employment plan and service strategy
to identify the employment goals, appropriate achievement objectives,
and appropriate combination of services for the participant to achieve
employment goals and objectives;
(3) group counseling;
(4) individual counseling and career planning;
(5) centralized and continuous case management; and
(6) short-term, work readiness services, including
learning skills, communication skills, interviewing skills, punctuality,
personal maintenance skills, and professional conduct to prepare individuals
for unsubsidized employment or training.
(c) Training Services. A One-Stop Service Delivery
System shall provide access to training services as described in WIOA, §134(c)(3)
(29 USCA §3174(c)(3)). Training services may include the following:
(1) occupational skills training, including training
for nontraditional employment;
(2) on-the-job training;
(3) incumbent worker training;
(4) programs that combine workplace training with related
instruction;
(5) training programs operated by the private sector;
(6) skills upgrading and retraining;
(7) entrepreneurial training;
(8) job readiness training provided in combination
with services and activities described in paragraphs (1) - (7) of
this subsection;
(9) adult education and literacy activities provided
concurrently or in combination with services and activities described
in paragraphs (1) - (8) of this subsection; and
(10) customized training conducted with a commitment
by an employer or group of employers to employ an individual upon
successful completion of training.
(d) Follow-up Services. A One-Stop Service Delivery
System shall offer follow-up services, including counseling regarding
the workplace, for adult and dislocated worker participants exiting
programs into unsubsidized employment, for up to 12 months after the
first day of the employment, as appropriate. All youth participants
must be offered follow-up services aligning with their individual
service strategies, that shall be provided for not less than 12 months,
unless such follow-up services are declined or the participant cannot
be contacted.
(e) Other Services and Activities. A One-Stop Service
Delivery System shall offer access to all other permissible local
employment and training activities included in the local workforce
development plan, which may include discretionary one-stop activities,
support services, needs-related payments, incumbent worker training,
and transitional jobs, as set forth in WIOA, §134(d)(2) - (5)
(29 USCA §3174(d)(2) - (5)).
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