| (a) General requirements. This course is recommended
for students in Grades 9-12. Students shall be awarded one credit
for successful completion of this course.
(b) Introduction.
(1) Career and technical education instruction provides
content aligned with challenging academic standards and relevant technical
knowledge and skills for students to further their education and succeed
in current or emerging professions.
(2) The Hospitality and Tourism Career Cluster focuses
on the management, marketing, and operations of restaurants and other
food/beverage services, lodging, attractions, recreation events, and
travel-related services.
(3) Principles of Hospitality and Tourism introduces
students to an industry that encompasses lodging, travel and tourism,
recreation, amusements, attractions, and food/beverage operations.
Students learn knowledge and skills focusing on communication, time
management, and customer service that meet industry standards. Students
will explore the history of the hospitality and tourism industry and
examine characteristics needed for success in that industry.
(4) Students are encouraged to participate in extended
learning experiences such as career and technical student organizations
and other leadership or extracurricular organizations.
(5) Statements that contain the word "including" reference
content that must be mastered, while those containing the phrase "such
as" are intended as possible illustrative examples.
(c) Knowledge and skills.
(1) The student demonstrates professional standards/employability
skills as required by business and industry. The student is expected
to:
(A) write effectively using standard English and correct
grammar;
(B) use a variety of credible resources;
(C) recognize appropriate professional documents used
in the hospitality and tourism industry;
(D) calculate accurate measurements, numerical concepts
such as percentages, and estimations; and
(E) understand how scientific principles are used in
the hospitality and tourism industry.
(2) The student uses verbal and nonverbal communication
to provide a positive experience for guests and employees. The student
is expected to:
(A) develop and execute formal and informal presentations;
and
(B) practice customer service skills.
(3) The student understands that personal success depends
on personal effort. The student is expected to:
(A) demonstrate self-responsibility and self-management;
(B) explain the characteristics of personal values,
ethics, and fundamental principles;
(C) display positive attitudes and good work habits;
(D) develop strategies for achieving accuracy; and
(E) develop organizational skills.
(4) The student develops an understanding of time management,
decision making, and prioritization. The student is expected to:
(A) identify and apply effective practices for managing
time;
(B) analyze the benefits of balancing career and home
life;
(C) learn and apply steps in the decision-making process;
and
(D) work independently.
(5) The student researches, analyzes, and explores
lifestyle and career goals. The student is expected to:
(A) prioritize career goals and ways to achieve those
goals in the hospitality and tourism industry;
(B) compare and contrast education or training and
certifications needed for careers in the hospitality and tourism industry;
(C) examine related community service opportunities;
and
(D) describe the components and importance of a career
portfolio.
(6) The student uses technology to gather information.
The student is expected to:
(A) understand the need for computer applications to
perform workplace tasks;
(B) recognize that types of computerized systems are
used to manage operations and guest services in the hospitality and
tourism industry; and
(C) discuss why computerized systems are used in operations
and guest services in the hospitality and tourism industry.
(7) The student demonstrates leadership, citizenship,
and teamwork skills required for success. The student is expected
to:
(A) develop team-building skills;
(B) develop decision-making and problem-solving skills;
(C) conduct and participate in effective meetings;
(D) identify leadership and teamwork qualities that
create a pleasant working atmosphere; and
(E) identify community service activities related to
the hospitality and tourism industry.
(8) The student explains how resources (employees,
guests, and property) are managed to minimize losses or liabilities
in the hospitality and tourism industry. The student is expected to:
(A) identify and explain job safety and security practices;
(B) recognize and implement the basics of sanitation;
(C) understand and demonstrate procedures for cleaning,
sanitizing, and storing equipment and tools; and
(D) determine how environmental issues and trends affect
the hospitality and tourism industry.
(9) The student explores the history of the hospitality
and tourism industry. The student is expected to:
(A) examine the varied operations required within the
hospitality and tourism industry;
(B) understand the job qualifications for various careers
in the hospitality and tourism industry; and
(C) differentiate amongst lodging, travel and tourism,
recreation amusements, attractions and resorts, and food and beverage
service.
(10) The student demonstrates research skills applicable
to the hospitality and tourism industry. The student is expected to:
(A) develop technical vocabulary of the hospitality
and tourism industry;
(B) design a customized product for the hospitality
and tourism industry; and
(C) identify local and regional trends and issues in
the hospitality and tourism industry.
(11) The student understands the importance of customer
service. The student is expected to:
(A) determine ways to provide quality customer service;
(B) analyze how guests are affected by employee attitude,
appearance, and actions; and
(C) examine different types of service across the industry.
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