(a) The Agency shall identify which contracts for goods
and services require enhanced monitoring by evaluating the risk factors,
which include:
(1) the complexity of the goods and services to be
provided;
(2) the contract amount;
(3) the length and scope of the project supported by
the contract;
(4) whether the services are new or have changed significantly
since the last procurement of the same services;
(5) whether the Agency has experience with the contractor;
(6) whether the project affects external stakeholders
or is of particular interest to third parties;
(7) whether Agency data is accessed by the contractor;
and
(8) any other factors the Agency determines in a particular
circumstance will create a level of risk to the state or Agency such
that enhanced monitoring is required.
(b) For contracts requiring enhanced monitoring, the
contractor shall report to the assigned Agency contract manager on
progress toward goals or performance measure achievements, and the
status of deliverables, if any, and on any issues of which the contractor
is aware that may create an impediment to meeting the project timeline
or goals.
(c) Enhanced monitoring may also include site visits,
additional meetings with contractor staff, and inspection of documentation
required by the Agency to assess progress toward achievement of performance
requirements.
(d) Projects deemed medium or high risk shall be monitored
by the assigned contract manager and may involve additional team members
such as an assigned project manager and staff from the Office of General
Counsel or the Finance, Information Technology, or Regulatory Integrity
Divisions, if warranted.
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