The school shall:
(1) submit a written grievance procedure designed to
resolve disputes between current and former students and the school
for Agency approval;
(2) provide a copy of the grievance procedure to each
student and maintain proof of such delivery;
(3) maintain records regarding grievance filings and
resolutions;
(4) diligently work to resolve all complaints at the
local school level; and
(5) post a visible notice on the school's website and
centrally located at or near the school's main entrance; in at least
one of the student common areas (for example, the student cafeteria
and/or breakroom); in places where student solicitation, financial
aid assistance, and enrollment activities take place; and other locations
as necessary to respond to problems with career school rule compliance,
which states that:
(A) the school has a certificate of approval from the
Agency, and provides the Agency-assigned school number;
(B) the school's programs are approved by the Agency
and may also be approved by other state agencies or accrediting bodies,
and provides the name of any accrediting body and state agency, as
applicable;
(C) students who are dissatisfied with the school's
response to their complaints can file a formal complaint with the
Agency, as well as with the school's accrediting body, if applicable;
and
(D) additional information on complaint procedures
is located on the Agency's Career Schools and Colleges website.
|
| Source Note: The provisions of this §807.301 adopted to be effective August 28, 2006, 31 TexReg 6803; amended to be effective December 20, 2010, 35 TexReg 11392; amended to be effective November 28, 2022, 47 TexReg 7914 |
