| (a) Individuals who may file a complaint include:
(1) Workforce Solutions Office customers;
(2) other interested individuals affected by the One-Stop
Service Delivery System, including subrecipients and eligible training
providers; and
(3) previously employed individuals who believe they
were displaced by a Workforce Solutions Office customer participating
in work-based services such as subsidized employment, work experience,
or workfare.
(b) Complaints shall be in writing and filed within
180 calendar days of the alleged violation.
(c) The complaint shall include:
(1) the complainant's name and current mailing address;
and
(2) a brief statement of the alleged violation stating
the facts on which the complaint is based.
(d) Each Board shall ensure that information about
complaint procedures is provided to individuals, eligible training
providers, and subrecipients. The information provided shall be presented
in such a manner as to be understood by the affected individuals,
including youth, individuals with disabilities, and individuals with
limited English proficiency. This information shall be:
(1) posted in a conspicuous public location at each
Workforce Solutions Office;
(2) provided in writing to any customer;
(3) made available in writing to any individual upon
request; and
(4) placed in each Workforce Solutions Office customer's
file.
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