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TITLE 40SOCIAL SERVICES AND ASSISTANCE
PART 20TEXAS WORKFORCE COMMISSION
CHAPTER 823INTEGRATED COMPLAINTS, HEARINGS, AND APPEALS
SUBCHAPTER BBOARD COMPLAINT AND APPEAL PROCEDURES
RULE §823.12Board Informal Resolution Procedure
(a) Each Board shall provide an opportunity for informal resolution of a complaint or appeal.

(b) Informal resolution may include, but is not limited to:

  (1) informal meetings with case managers or their supervisors;

  (2) second reviews of the case file;

  (3) telephone calls or conference calls to the affected parties;

  (4) in-person interviews with all affected parties; or

  (5) written explanations or summaries of the laws or regulations involved in the complaint.
Source Note: The provisions of this §823.12 adopted to be effective November 26, 2007, 32 TexReg 8546; amended to be effective January 25, 2021, 46 TexReg 607

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