The following words and terms, when used in this chapter, have
the following meanings, unless the context clearly indicates otherwise.
(1) Adverse action--Any denial or reduction in benefits
or services to a party or displacement of an individual from current
employment by a Workforce Solutions Office customer.
(2) Agency decision--The written finding issued by
an Agency hearing officer following a hearing before that hearing
officer.
(3) Appeal--A written request for a review filed with
the Board or the Agency by an individual in response to a determination
or decision.
(4) Board adjudicator--An impartial individual designated
by the Board to participate in informal dispute resolutions and to
review and issue Board decisions.
(5) Board decision--The written finding issued by a
Board adjudicator following a hearing before that adjudicator in response
to an appeal or complaint.
(6) Complaint--A written statement alleging a violation
of any law, regulation, or rule relating to any federal- or state-funded
workforce service covered by this chapter.
(7) Determination--A written order issued to a Workforce
Solutions Office customer by a Board, its designee, or the Agency
relating to an adverse action, or to a provider or contractor relating
to denial or termination of eligibility under programs administered
by the Agency or a Board listed in §823.1(b) of this subchapter
(relating to Short Title and Purpose).
(8) Hearing officer--An impartial individual designated
by the Agency to conduct hearings and issue Agency decisions.
(9) Informal resolution--Any procedure that results
in an agreed final settlement between all parties to a complaint.
(10) Party--An individual who files a complaint or
who appeals a determination or the entity against which the complaint
is filed or that issued the determination.
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