| (a) A Workforce Solutions Office customer or other
interested individual affected by the statewide One-Stop Service Delivery
System, including service providers that allege a noncriminal violation
of the requirements of any federal- or state-funded workforce services,
may file a complaint with the Agency.
(b) Complaints shall be in writing and filed within
180 calendar days of the alleged violation. The complaint shall include
the party's name, current mailing address, and a brief statement of
the alleged violation identifying the facts on which the complaint
is based.
(c) The complaint shall be filed with the TWC Commission
Appeals Department at its state office, 101 E. 15th Street, CA Hearings
Unit, Room 678, Austin, Texas, 78778.
(d) The Agency shall provide an opportunity for informal
resolution.
(e) If the informal resolution procedure results in
a final agreement between the parties, no hearing shall be held.
(f) If no final informal resolution is reached, the
complaint shall be promptly set for a hearing and a decision shall
be issued in accordance with the procedures for appeals under this
subchapter.
(g) Complaints filed directly with the Agency may be
remanded to the appropriate Board to be processed in accordance with
the Board's hearing policies.
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