| (a) Complaints may be filed with the Agency either
through mail, email, phone, facsimile, or by videotape for individuals
who use sign language to communicate. Complaints should be directed
to the customer's local vocational rehabilitation office or may be
submitted to the Agency's Customer Relations staff as indicated on
the Agency's website.
(b) For the purpose of directing complaints to the
Agency, the Agency may notify customers and service recipients of
its name, mailing address, and telephone number by including the information:
(1) on each registration form, application, or written
contract relating to participation in a program that is funded in
any part by money derived from or through the Agency;
(2) on a sign that is prominently displayed in the
place of business of each individual or entity engaging in a program
that is funded in any part by money derived from or through the Agency;
(3) in a bill for service provided by an individual
or entity engaging in a program that is funded in any part by money
derived from or through the Agency; or
(4) in other media for dissemination of information
as determined by the Agency.
(c) Ordinarily, the Agency resolves complaints within
60 days.
|
| Source Note: The provisions of this §850.5 adopted to be effective March 12, 2012, 37 TexReg 1713; duplicated effective September 1, 2016, as published in the Texas Register September 2, 2016, 41 TexReg 6773; amended to be effective May 13, 2019, 44 TexReg 2364; amended to be effective December 26, 2022, 47 TexReg 8738 |
