| (a) The Agency shall provide an opportunity for informal
resolution of an appeal.
(b) Informal resolution may include, but is not limited
to:
(1) informal meetings with VR counselors or their supervisors;
(2) second reviews of the case file and case decisions
by VR management;
(3) telephone calls to or conference calls that include
the affected parties; or
(4) written explanations or summaries of the policies,
laws, or regulations involved in the complaint.
(c) If the informal resolution procedure results in
a final agreement between the parties, no hearing shall be held.
(d) If no final informal resolution is reached, the
Agency shall provide an opportunity for a hearing to resolve an appeal.
(e) Either a final agreement resulting from informal
resolution or a hearing and impartial hearing officer decision shall
be completed within 60 calendar days of the original filing of the
appeal, unless the parties agree to a specific extension of time.
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