| (a) An individual may be referred for OIB services
in a variety of ways, including, but not limited to:
(1) a physician's office;
(2) a community organization;
(3) the Center for Independent Living (CIL);
(4) a senior community organization;
(5) family, customer representative, and friends;
(6) contract providers; or
(7) online self-referral portal.
(b) A referral shall include the name of the individual
seeking services, the address where the individual resides, and an
email address and telephone number, if available.
(c) During the referral process, OIB staff may determine
the level of services needed by the customer, provide minimal services,
or verify the customer's eligibility criteria. Minimal services may
include information and referral, a guide to independent living, bump
dots for kitchen appliances, and low-cost magnifiers. If minimal services
are all that a customer requires, the case may be closed as a minimal
services successful closure.
(d) For service delivery to begin, an individual shall
submit a complete application and document that all eligibility requirements
are met.
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