VRD provides counseling, guidance, and referral services as necessary for the customer's vocational rehabilitation. Counseling is a process in which a VR counselor works with the customer to help the customer understand both problems and vocational potential. Counseling is a continuous process throughout the rehabilitation program to help the customer make the best possible vocational, personal, and social adjustment. Referral means referral of the customer to other agencies for assistance not available from VRD.