| (a) Each institution shall post information regarding
the complaint procedure outlined in this subchapter on its website.
Such information shall:
(1) contain, at a minimum, contact information for
filing student complaints with the Agency, a description of the complaint
procedure outlined in this subchapter, and the Uniform Resource Locator
(URL) for this subchapter on the Texas Secretary of State's website;
(2) be accessible from the institution's Internet website
home page by use of not more than three links;
(3) be searchable by keywords and phrases;
(4) be accessible to the public without requiring registration
or use of a user name, a password, or another user identification;
and
(5) be updated as soon as practicable if the information
changes.
(b) Each institution shall also provide each individual
student of that institution with written information regarding the
complaint procedure outlined in this subchapter at the beginning of
each academic year, such as in the school's catalog. Such information
shall contain, at a minimum, contact information for filing student
complaints with the Agency and a description of the complaint procedure
outlined in this subchapter.
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