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TITLE 40SOCIAL SERVICES AND ASSISTANCE
PART 19DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES
CHAPTER 702GENERAL ADMINISTRATION
SUBCHAPTER IOFFICE OF CONSUMER AFFAIRS SERVICES
DIVISION 1OFFICE OF CONSUMER AFFAIRS
RULE §702.801What is the Office of Consumer Affairs?
(a) The Office of Consumer Affairs of the Texas Department of Family and Protective Services (DFPS) is a neutral party that reviews complaints regarding case-specific activities of the DFPS program areas to determine if DFPS's policies and procedures were followed. The complaint process is described in Division 2 of this subchapter (relating to Office of Consumer Affairs Complaint Process).

 (b) The Office of Consumer Affairs also conducts reviews of case-specific findings that designate an individual as a perpetrator of abuse or neglect. The review process is described in Division 3 of this subchapter (relating to Office of Consumer Affairs Review of Perpetrator Designation).
Source Note: The provisions of this §702.801 adopted to be effective June 27, 2002, 27 TexReg 5248; amended to be effective September 1, 2016, 41 TexReg 6078

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