| (a) Boards shall ensure that each Comprehensive Center:
(1) provides basic labor exchange services, including
access to job orders for applicants, access to applicants for employers,
and screening and referral methods for matching qualified applicants
and job orders;
(2) provides services, as set forth in §801.28(a)
of this subchapter, of each program specified by §801.27(a) and
(b) of this subchapter, and access to programs specified by §801.27(c)
of this subchapter, as applicable, during Workforce Solutions Offices'
operating hours;
(3) provides access to information and services available
in the local workforce development area;
(4) provides access to digital skill building, device
access, and digital support for individuals through workforce development
programs;
(5) provides access to financial literacy assistance
to individuals enrolled in a workforce development program; and
(6) addresses the individual needs of employers and
job seekers.
(b) Boards shall ensure that each Comprehensive Center,
as set forth in Texas Government Code, Chapter 2308, includes access
to:
(1) labor market information, including:
(A) available job openings; and
(B) education and training opportunities;
(2) uniform eligibility requirements and application
procedures for all workforce training and services;
(3) assistance to unemployment insurance claimants;
(4) independent assessment of individual needs and
the development of an employment plan;
(5) centralized and continuous case management and
counseling;
(6) individual referral for services, including basic
education, classroom skills training, on-the-job training, and customized
training;
(7) support services, including child care assistance,
student loan assistance, and other forms of financial assistance required
to participate in and complete training; and
(8) job training and employment assistance for persons
formerly sentenced to the Texas Department of Criminal Justice's institutional
division or state jail division.
(c) Boards shall ensure that each Comprehensive Center
complies with the following Commission-established standards:
(1) Provides customer access to WorkInTexas.com; résumé
preparation tools, including software; and Internet access;
(2) Ensures eligible foster youth are given access
to workforce services to help meet their employment, education, and
training needs to transition to independent living, as set forth in
Texas Family Code, §264.121(2) and (3);
(3) Provides each customer with information on local
in-demand industries and occupations, including projected wage level
upon completion of training programs, and performance of training
providers when requested;
(4) Ensures that Workforce Solutions Offices' staff
is trained and knowledgeable in order to provide services to employers
and job seekers;
(5) Demonstrates on-site management of all personnel,
a plan for cross-training staff in all services, minimal programmatic
specialization of staff, removal of redundancies within program activities,
and maximum flexibility to optimize use of resources;
(6) Designs a customer-friendly waiting area and implements
written procedures that define the steps taken to minimize customer
wait time in the reception area and in other areas of Workforce Solutions
Offices; and
(7) Provides consumer information on the quality of
education and training providers and includes a mechanism for customer
feedback on personal experience with such providers.
(d) Boards must ensure that, if a Comprehensive Center
does not provide all services and programs on-site as specified in
subsections (a) and (b) of this section, access to such services is
provided by direct linkage.
(e) Boards must ensure that only Workforce Solutions
Office partners, such as Adult Education and Literacy programs, provide
developmental services, such as General Educational Development, English
as a Second Language, or basic education skills.
|
| Source Note: The provisions of this §801.25 adopted to be effective May 25, 2000, 25 TexReg 4591; amended to be effective October 18, 2006, 31 TexReg 8563; amended to be effective February 7, 2011, 36 TexReg 599; amended to be effective November 28, 2022, 47 TexReg 7912 |
