The complaint process is not available:
(1) to individuals who have been designated as perpetrators
of abuse or neglect. Those individuals must use procedures specified
in Division 3 of this subchapter (relating to Office of Consumer Affairs
Review of Perpetrator Designation), unless the complaint relates to
issues other than the case disposition;
(2) for complaints the Office of Consumer Affairs has
reviewed multiple times and has made all reasonable efforts within
agency policy and procedures to resolve;
(3) for complaints related to civil rights issues;
(4) for complaints regarding or from Department of
Family and Protective Services staff relating to personnel issues;
or
(5) if the Office of Consumer Affairs discovers that
the subject of a complaint is an issue in ongoing or forthcoming litigation
against DFPS, except for ongoing Child Protective Services conservatorship
cases, or is the subject of a law enforcement investigation or criminal
prosecution, and the Office of Consumer Affairs determines that the
review would interfere with the litigation, investigation, or prosecution.
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