(a) A provider agency must deliver hot food within
four hours of the time the hot food is removed from cooking or reheating
equipment.
(b) A provider agency must prepare and package meals
so that delivery is made within the required delivery period of 10:30
a.m. to 1:30 p.m. or as approved by the contract manager on a case-by-case
basis.
(c) Food temperature of meals prepared and packaged
for delivery at the preparation site must be below 41 degrees Fahrenheit
for cold food items and above 140 degrees Fahrenheit for hot food
items.
(d) A provider agency must provide meals according
to DADS service authorization form.
(1) The provider agency must document each meal as
being delivered or undelivered.
(2) The provider agency must deliver the meal to the
individual or responsible party.
(A) If the individual or responsible party is not present
to accept the meal, the provider agency must not leave the meal.
(B) The provider agency must handle undelivered meals
in accordance with its policy on undelivered meals.
(C) The provider agency must document the meal as undelivered
and document the reason it was unable to deliver the meal. Documentation
must be maintained according to the terms of the contract. If there
is no documentation available to support a reason acceptable to DADS
for the meals being marked as undelivered, DADS considers this a break
in service.
(e) If an individual or responsible party is not home
to accept delivery of a meal for two consecutive service days or for
three nonconsecutive service days in a calendar month, the provider
agency must notify the individual's case manager within one working
day after the date of the last unsuccessful delivery.
(1) The provider agency must notify the individual's
case manager orally or by fax.
(2) If the provider agency notifies the case manager
orally, the provider agency must send written notification to the
case manager within five working days of the initial notification.
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